At Eclipse Care Group, we are committed to delivering the highest standards of care. If you have a grievance or complaint, we want to hear from you so we can address the issue promptly and professionally.

 

If you wish to raise a concern, please contact us directly to discuss the matter. You can also request a copy of our complaints procedure, which outlines the steps we take to investigate and resolve any issues.

 

If you are not satisfied with our response, you can escalate your complaint by providing full details in writing to info@eclipsecaregroupltd.co.uk and we will review the matter thoroughly to ensure a fair resolution.

 

Additional Resources

 

If you feel your complaint has not been resolved satisfactorily, the following organizations may provide further assistance:

 

Employment-Related Issues: Contact ACAS (Advisory, Conciliation and Arbitration Service) for free and impartial advice on workplace relations and employment law. The ACAS helpline can be reached at 0300 123 1100

 

Care-Related Issues: Refer to the Local Government and Social Care Ombudsman (LGSCO). The LGSCO is an independent service that resolves disputes between consumers and providers of social care services in the UK. Visit their website for more information: www.lgo.org.uk.

 

At Eclipse Care Group, we value your feedback and are dedicated to resolving any concerns with care, respect, and transparency.